Please familiarise yourself with the Terms & Conditions of Ravenhill Removals before booking a removal service
The cost of the removal service is tailored to the customers requirements, depending on the number of vans needed, the number of removals operatives, and extra services such as packing and disassembly.
A deposit of £100 per van is required before any removal service is officially booked. This deposit is non-refundable and will need to be paid again if an alternative date is required by the customer
Ravenhill Removals reserve the right to cancel or change any bookings
Payment of initial invoice is required in full before the moving date. Any extra hours worked on the day are due immediately upon completion of work.
Unfortunately cheques are no longer accepted as payment, however, we welcome customers paying by bank transfer, cash or card.
We have a maximum limit of 3 working days on the payment of any invoices.
Costs for Late Payments
Outstanding invoices and payments will adhere the following charges; a) Longer than 10 working days - 10% charge b) Longer than 20 working days - 20% charge c) Longer than 30 working days - 30% charge and so on. . .
If we don't receive a reply from phone or email, an admin charge of £25 will be added per letter posted
Job Start Time
Any start time is estimated. Our drivers will do their best to arrive on-site at the booked time, but cannot be held responsible for circumstances out of their control (e.g. Bad weather, heavy traffic, vehicle break downs and so on), which affect the start or delivery time and cannot be held responsible for any customer losses due to matters out of their control
Job in Progress
It is the customers responsibility to ensure either they or a third party are present during the removal service to guarantee the correct items are moved from the premises and delivered to their rightful place at the new address. We do not accept responsibility for any items mistakenly taken, left behind or moved to the wrong place due to the absence of the customer or customers representative
All goods in transit are insured for up to £10,000. Any claim which exceeds this amount is non-refundable
We do not accept responsibility for damaged or lost property after job is complete and the team have returned to base. Any discrepences need to be address while the job is in progress and the removal team still on site.
It's the customers responsibility to provide parking ( reserve a space for the van outside of property before our arrival or arrange a suspension or permit where necessary with local council) If there is no pre-arranged parking and our van receives a ticket, it will be the customers responsibility to pay the fine to the driver at the end of job
Packing & Assembly
It's the customers responsibility to pack everything properly and ensure any furniture or items are protected accordingly (i.e. bubble wrapped vases, lamps, table tops, dining chairs, flat packed furniture and so on). We do not accept responsibility for damage or breakage caused by poor packing or inappropriate protection
It's the customers responsibility to dismantle before our arrival any unit, system, furniture and beds, unless a packing service has already been negotiated with us
If any unit, system, furniture and beds requires us to dismantle before transportation, it's the customers responsibility to reassemble at the destination unless otherwise negotiated with us
It's the customers responsibility to keep safe any screws, bolts, fixings etc. We do not accept responsibility for any missing fixtures and fittings
Size of Items
It's the customers responsibility to make sure that all items will fit in the new premises. (e.g. wardrobe, bed, sofa etc.) We are not insured for removing any doors or making new entrances to the premises
It's the customers responsibility to ensure that all carpets, wallpaper, woodwork etc. is appropriately protected prior to the removal of your items. We do not accept responsibility for any damage to decorating, flooring etc. due to inappropriate or lack of protection methods
If any delay is caused by the customer ( e.g. everything is not packed, waiting for keys, incorrect address, etc. ) we reserve the right to add an extra cost to the final bill to cover loss of earnings on next job bookings
No staff abuse will be tolerated. If the driver is forced to terminate a job because of abuse from a customer, the customer will still be charged in full